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Refund and Returns Policy
Last Updated: August 11, 2026
At The Label Rasa, we want you to be completely happy with your purchase. If you receive a product that is damaged, defective, incorrect, or does not meet your expectations, we are here to help.
Please read the following Return and Refund Policy carefully before requesting a return or exchange.
1. Return Eligibility
We accept returns within 30 days of delivery, provided that the product meets the following conditions:
The product must be unused, unworn, unwashed, and in its original condition.
The product must have all original tags, labels, packaging, and accessories attached.
The product must not have any stains, makeup marks, perfume smell, damage, or signs of wear.
The product must be returned in its original packaging wherever possible.
Proof of purchase or order details must be provided.
The return request must be submitted within 30 days of receiving the order.
Products that do not meet these conditions may not be accepted for return.
2. Products Eligible for Return
Returns may be accepted for:
Incorrect products received
Damaged products received
Defective products
Products with manufacturing issues
Products that are unused and meet our return conditions
For products that arrive damaged or defective, please contact us as soon as possible after delivery.
3. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
Please provide:
Your order number
Clear photographs of the product
Photographs of the packaging and shipping label
A brief description of the issue
Our team will review the request and, if approved, we may offer a replacement, exchange, store credit, or refund depending on the circumstances and product availability.
4. Exchange Policy
We may offer exchanges for eligible products, subject to product availability.
If the requested replacement product is unavailable, we may offer an alternative solution such as store credit or a refund, depending on the circumstances.
The replacement product must be of the same or equivalent value unless otherwise agreed.
5. Non-Returnable Products
For hygiene, customisation, and product-specific reasons, the following products may not be eligible for return:
Customised or personalised outfits
Made-to-order products
Altered products
Hand-painted or specially customised products
Products that have been worn, washed, altered, or damaged after delivery
Products without original tags or packaging
Products purchased as final sale or marked as non-returnable
Products showing signs of use, stains, makeup, perfume, or other damage
Please check the product description before placing an order to determine whether the product is eligible for return.
6. Sale and Discounted Products
Products purchased during a sale, promotional offer, clearance sale, or special discount may have different return or exchange conditions.
If a product is marked as Final Sale or Non-Returnable, it cannot be returned or exchanged unless it is received damaged, defective, or incorrect.
7. Customised and Made-to-Order Outfits
Because customised and made-to-order outfits are created specifically according to the customer’s requirements, they are generally not eligible for return or exchange due to change of mind, size preference, colour preference, or design preference.
If a customised product has a manufacturing defect or does not match the agreed specifications, please contact us with your order details and supporting photographs. We will review the issue and determine the appropriate resolution.
8. Refunds
Once your returned product has been received and inspected, we will notify you regarding the approval or rejection of your refund.
If your refund is approved, the eligible refund amount will be processed to the original payment method used for the order, wherever possible.
Depending on your bank, payment provider, or card issuer, the refund may take additional business days to appear in your account.
Shipping charges, convenience fees, or other non-refundable charges may not be refundable unless the return is due to an error on our part or the product was received damaged or defective.
9. Return Shipping Charges
For returns due to change of mind, incorrect size selection, colour preference, or personal preference, the customer may be responsible for the applicable return shipping costs.
If the return is due to an incorrect product, damaged product, or manufacturing defect caused by us, The Label Rasa may arrange or reimburse the applicable return shipping, subject to verification.
10. How to Request a Return
To request a return or exchange, please contact our customer support team with:
Order Number:
Customer Name:
Phone Number:
Email Address:
Product Name:
Reason for Return:
Photographs/Videos of the Product:
Please do not send the product back without receiving return instructions from our team.
Once your request is reviewed and approved, we will provide you with the necessary return instructions.
11. Return Inspection
All returned products are subject to inspection.
If the returned product does not meet our return conditions, we reserve the right to reject the return or refund request.
Products that have been worn, washed, altered, damaged, stained, or returned without original tags may not be accepted.
12. Refund Processing Time
After the returned product has been received and successfully inspected, approved refunds will be initiated within a reasonable processing period.
The time taken for the amount to reflect in your bank account may vary depending on your payment method, bank, or payment service provider.
13. Cancellation Policy
Orders may be cancelled only before they are processed or dispatched.
Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.
Customised, personalised, or made-to-order products may not be eligible for cancellation once production has started.
14. Incorrect Address or Failed Delivery
Customers are responsible for providing a complete and accurate delivery address and contact information while placing an order.
If an order is returned to us because of an incorrect address, incomplete address, refusal to accept delivery, or repeated failed delivery attempts, additional shipping charges may apply for re-delivery.
15. Products Damaged After Delivery
The Label Rasa is not responsible for damage caused after successful delivery due to improper use, washing, ironing, storage, alterations, stains, or normal wear and tear.
Please follow the care instructions provided with the product.
16. Refund Exceptions
A refund may be refused if:
The return request is made after the applicable return period.
The product has been worn, washed, altered, or damaged.
Original tags or packaging are missing.
The product has stains, makeup marks, perfume smell, or other signs of use.
The product is customised, personalised, or made-to-order and does not have a verified defect.
The product was clearly marked as non-returnable or final sale.
The product returned is different from the product originally purchased.
17. Contact Us
If you have any questions regarding returns, exchanges, or refunds, please contact The Label Rasa customer support team.
The Label Rasa
Moosarambagh, Hyderabad, Telangana, India
Phone: +91 81423 08586
Website: The Label Rasa
Email: thelabelrasa@gmail.com
We are happy to assist you with your return or refund request.
Important Note
By placing an order on The Label Rasa, you acknowledge and agree to the terms and conditions of this Refund and Returns Policy.
The Label Rasa reserves the right to update or modify this policy at any time. Any changes will be published on this page with the updated date.